At ArthEQ, trust is foundational to everything we do. Learn how we protect your data, respect your privacy, and responsibly use AI.
We maintain administrative, technical, and organizational safeguards. Data is encrypted in transit between your browser and our services in standard configurations.
We do not sell your personal information and do not share personal information for cross-context behavioral advertising.
We do not use your meeting content, survey/feedback content, or other Customer materials to train machine learning or AI models for general-purpose model improvement.
Our Privacy Policy and Terms of Service clearly describe how we collect, use, disclose, and process personal information.
We design our Services to limit collection to what is reasonably necessary. Meeting-related content is deleted after 7 days by default.
We use a vetted, limited set of subprocessors — each contractually obligated to use personal information only to provide services to us.
Our production Services and primary data stores are hosted in the United States on U.S.-region AWS cloud infrastructure. Amazon Web Services provides industry-leading physical and network security, including SOC 2, ISO 27001, and other certifications at the infrastructure level.
We use encryption in transit (TLS) for data transmitted between your browser and our services in standard configurations. We continuously work to mature our encryption and security practices over time.
We maintain administrative, technical, and organizational safeguards designed to protect personal information. This includes access controls, security monitoring, and incident response procedures.
Vulnerability scanning, penetration testing, load testing, or similar security testing against the Services requires ArthEQ's prior written consent. Unauthorized attempts to probe, scan, or circumvent security are prohibited under our Terms of Service.
Unless expressly stated otherwise in writing, nothing in our policies should be understood as a guarantee that our Services meet any specific certification, audit standard, or compliance framework.
We do not sell your personal information and we do not share personal information for cross-context behavioral advertising.
We design the Services to limit what we collect to what is reasonably necessary to provide the functionality you (or your Customer) use.
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing. California residents have additional rights under the CCPA. EEA/UK/Swiss individuals have rights under GDPR.
Enterprise Customers may request a data processing addendum (DPA) by contacting support@ArthEQ.ai.
We do not use your meeting content, survey/feedback content, or other Customer materials to train machine learning or other AI models for general-purpose model improvement. We process content only to provide the Services you request — such as transcription, summarization, survey analytics, or coaching-style outputs within the product.
AI-assisted features are intended to help you analyze or work with information you (or your Customer) choose to connect. We process meeting-related and organizational feedback content consistent with our agreements and only for delivering the requested functionality.
AI-generated outputs may be incomplete or inaccurate and should not be relied upon as professional advice (including legal, medical, tax, or HR advice). You are responsible for human review and for how you use outputs.
We use a limited, vetted set of AI service providers (including OpenAI for model inference and AssemblyAI for speech-to-text), each bound by contractual obligations regarding data handling and confidentiality.
| Data Type | Default Retention | Notes |
|---|---|---|
| Meeting content (recordings, transcripts, media) | 7 days | Unless a different period is agreed in writing or configured by the Customer |
| Survey & feedback data | Per Customer configuration | Retention may differ based on product settings and written agreement |
| Account & profile information | Duration of account | Retained as long as needed to provide the Services and for legitimate business purposes |
| Backups | Limited period | Residual copies may persist in backups before being overwritten |
Deletion requests are honored using commercially reasonable efforts, subject to legal retention requirements.
We use a vetted, limited set of subprocessors — each contractually obligated to use personal information only to provide services to us.
| Subprocessor | Purpose | Website |
|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, and related infrastructure | https://aws.amazon.com |
| Attendee | Meeting-media processing, transcription-related pipeline support | https://www.attendee.dev |
| AssemblyAI, Inc. | Automated speech-to-text and related audio processing | https://www.assemblyai.com |
| OpenAI, L.L.C. | AI model provider for AI-assisted features (where enabled) | https://openai.com |
| Pinecone Systems, Inc. | Vector database services for embeddings (where enabled) | https://www.pinecone.io |
| LangSmith (LangChain) | Application monitoring and tracing for AI workflows (where enabled) | https://www.langchain.com/langsmith |
This list may be updated from time to time. Enterprise Customers may request advance notice of changes by contacting support@ArthEQ.ai.
We do not "sell" or "share" personal information as defined under the CCPA. We do not use sensitive personal information for purposes requiring a "limit use" choice. California residents may submit requests to support@ArthEQ.ai.
For EEA, UK, and Swiss individuals, we process personal data based on contract, legitimate interests, legal obligation, or consent. We use appropriate safeguards for international transfers. You may exercise your rights by contacting us.
Users must comply with applicable export control and sanctions laws. You represent that you are not prohibited from using the Services under applicable laws.
The Services are not directed to children and are intended for business users (18+). We do not knowingly collect personal information from children.
No. We do not sell your personal information and we do not share personal information for cross-context behavioral advertising.
No. We do not use your meeting content, survey/feedback content, or other Customer materials to train machine learning or other AI models for general-purpose model improvement. We process content only to provide the Services you request (e.g., transcription, summarization, survey analytics, or coaching-style outputs).
ArthEQ is headquartered in the United States. We host and operate our production Services and primary data stores in the United States, including on U.S.-region cloud infrastructure (AWS).
By default, meeting-related content (recordings, transcripts, and associated media) is deleted after 7 days, unless your organization has agreed to a different retention period in writing or through product configuration.
Yes. We use encryption in transit for data transmitted between your browser and our services in standard configurations. We continuously work to mature our encryption and security practices.
Yes. If you request deletion, we will use commercially reasonable efforts to delete or de-identify personal information, subject to legal retention requirements. Residual copies may persist briefly in backups before being overwritten.
Customer administrators may control settings that affect how content is accessed, shared, or retained. ArthEQ personnel access data only as needed to provide, secure, and maintain the Services.
Yes. Enterprise Customers may request a data processing addendum (DPA) by contacting support@ArthEQ.ai.
Zoom is supported today. Support for Microsoft Teams and Google Meet is planned and may be released over time. Your use of third-party products remains subject to those third parties' terms and privacy policies.
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing, or to obtain a copy of your personal information. See our Privacy Policy for full details on California resident rights (CCPA) and EEA/UK/Switzerland rights (GDPR).
If you have questions about our security, privacy, or data practices, or if you'd like to request a DPA, please reach out.
Contact Us at support@ArthEQ.ai
